Terms and Conditions

By using our SMS marketing services, you agree to comply with these Terms and Conditions. Please read this document carefully before proceeding.

1. Acceptance of Terms

By accessing or using our SMS marketing services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

2. Description of Services

Dubya Digital LLC offers SMS marketing services to businesses seeking to engage with their audience via text messaging. Our services include, but are not limited to, SMS campaign creation, list management, and reporting.

3. User Obligations

By using our SMS marketing services, you agree to:

Provide accurate and up-to-date contact information.
Comply with all applicable laws and regulations, including obtaining necessary consent from individuals before sending them SMS messages.
Use our services only for lawful purposes and refrain from sending unsolicited or harmful messages.
Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.

4. Message Content

You are solely responsible for the content of the SMS messages you send using our services. You agree not to send content that is:

Offensive, abusive, or harassing.
False, misleading, or fraudulent.
In violation of intellectual property rights.
In breach of any applicable laws or regulations.

5. Consent and Opt-Out

You agree to obtain explicit consent from individuals before sending them SMS messages. Recipients should have the option to opt-out or unsubscribe from your messages. We provide tools to help you manage opt-outs and ensure compliance with regulations.

6. Fees and Billing

Our SMS marketing services may be subject to fees, which will be communicated to you in advance. You agree to pay all applicable fees promptly.

7. Termination

Dubya Digital LLC reserves the right to suspend or terminate your access to our SMS marketing services at our discretion if you violate these Terms and Conditions or engage in any unlawful activities.

8. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

9. Modifications

Dubya Digital LLC reserves the right to modify these Terms and Conditions at any time. We will notify you of significant changes through the contact information you provided. It is your responsibility to review and accept the updated terms.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions or our SMS marketing services, please contact us at:

Email: info@dubya.digital
Phone: 618-249-3700
Website: https://dubya.digital/

11. White-Labeled Tools and Third-Party Services

Dubya Digital LLC may utilize third-party tools and services, including white-labeled platforms, to deliver and enhance our services to clients. By using our services, you acknowledge and agree to the following terms:

11.1 Use of Third-Party Tools

You understand that Dubya Digital LLC may employ third-party tools and services to optimize our offerings, improve efficiency, and enhance the overall client experience.
The specific names and details of third-party tools may not be disclosed to clients for reasons related to proprietary information and branding.

11.2 Compliance

You agree to use any third-party tools provided by Dubya Digital LLC in compliance with these Terms and Conditions, our Privacy Policy, and any applicable terms and conditions of the third-party service providers.
Any use of third-party tools must align with legal and ethical standards.

11.3 Data and Privacy

Dubya Digital LLC takes the privacy and security of your data seriously. While using third-party tools, we ensure that your data remains protected and is not disclosed without your consent.
For more information on how your data is handled, please refer to our Privacy Policy.

11.4 Fees and Billing

The use of third-party tools or services may be subject to additional fees, which will be communicated to you separately.
You agree to pay all applicable fees promptly.

11.5 Termination

Dubya Digital LLC reserves the right to suspend or terminate access to any third-party tools or services if you violate these Terms and Conditions or any applicable terms and conditions of the service providers.

11.6 Limitation of Liability

Dubya Digital LLC shall not be held liable for any issues, disruptions, or limitations related to the use of third-party tools or services.
You understand and accept that third-party tools may have their own terms, limitations, and technical constraints, and Dubya Digital LLC shall not be responsible for such matters.

By using our services, you acknowledge and agree to the use of third-party tools and services as part of our service delivery. While we strive to maintain transparency, specific tool details may not be disclosed for reasons related to our proprietary information and branding.

12. Cancellation Policy

At Dubya Digital LLC, we understand that circumstances may change, and you may need to cancel or terminate our services. Please review our cancellation policy below:

12.1 Service Cancellation

12.1.1 General Cancellation

You have the right to cancel our services at any time by providing written notice to us.
Any cancellation requests must be sent to info@dubya.digital.
Upon receiving your cancellation request, we will process it in accordance with the terms outlined below.

12.1.2 Refunds

For services that are prepaid or subscription-based, refunds may be provided in accordance with the terms of your service agreement.
If a refund is applicable, it will be processed within 90 days of receiving your cancellation request.

12.1.3 Termination by Dubya Digital LLC

Dubya Digital LLC reserves the right to terminate services provided to clients in accordance with our Terms and Conditions, including non-compliance with the agreed-upon terms or any unlawful activities.
In such cases, you will be notified of the termination, and any prepaid fees may not be refunded.

12.2 Effect of Cancellation

Upon cancellation or termination of services, you agree to cease using our services and any related tools or resources provided.
You are responsible for settling any outstanding fees or charges owed to Dubya Digital LLC at the time of cancellation.

12.3 Modification of Services

Dubya Digital LLC reserves the right to modify, suspend, or discontinue any part of our services at any time.
In the event of service modification or discontinuation, you will be notified in advance, and any prepaid fees may be adjusted accordingly.

12.4 Questions and Assistance

If you have any questions or need assistance regarding the cancellation of our services, please contact our cancellation support team at support@dubya.digital.

By using our services, you acknowledge and agree to adhere to this cancellation policy. It is your responsibility to review and understand this policy before initiating a cancellation.